phcrown8 Privacy
Policy

phcrown8 ("we," "us," "our") is committed to protecting the privacy and personal data of every individual who interacts with our platform. This Privacy Policy describes how phcrown8 collects, processes, stores, shares, and protects personal information in connection with your use of our website, mobile platform, and all related gaming services (collectively, the "Platform").

This Privacy Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as administered and enforced by the National Privacy Commission of the Philippines.

By accessing or using the phcrown8 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data, you must discontinue your use of the Platform and may request account closure by contacting our support team.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference.

phcrown8 collects personal data through various means, including directly from you during registration and account use, automatically through your use of the Platform, and in some cases from third-party service providers. The categories of personal data we collect include the following:

A. Identity & Registration Data

• Full legal name (as it appears on your government-issued ID);
• Date of birth (used to verify the 21+ age requirement);
• Gender;
• Nationality and country of residence;
• Government-issued ID type and number (e.g., Philippine passport, SSS, UMID, driver's license, PhilSys National ID).

B. Contact Data

• Email address;
• Mobile phone number;
• Residential address in the Philippines (including barangay, city/municipality, province).

C. Financial Data

• GCash account number or registered mobile number;
• PayMaya / Maya wallet details;
• Bank account details for BPI, BDO, Metrobank, or other approved banking partners;
• Transaction history, including deposit amounts, withdrawal requests, and bonus activity.

D. Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Session timestamps, login history, and account activity logs;
• Game play history, bet amounts, and wagering patterns;
• Pages visited, links clicked, and time spent on Platform sections.

E. Communications Data

• Records of communications with our customer support team (including live chat, email, and ticket logs);
• Survey responses, feedback submissions, and promotional opt-in records.

phcrown8 uses the personal data we collect for the following purposes. We process your data only where we have a lawful basis to do so, as described in Section 4 of this Policy.

phcrown8 will not use your personal data for any purpose that is incompatible with the purposes listed above without obtaining your prior consent or as otherwise required by law.

Under the Philippine Data Privacy Act of 2012, phcrown8 processes personal data only where one or more of the following lawful bases applies:

• Contractual Necessity: Processing is required to perform our contract with you — specifically, to provide the phcrown8 gaming platform, process your transactions, manage your account, and deliver the services you have signed up for;
• Legal Obligation: Processing is necessary for phcrown8 to comply with its legal obligations under Philippine law, including PAGCOR regulatory requirements, Anti-Money Laundering Act (AMLA) obligations, and the Data Privacy Act itself;
• Legitimate Interests: Processing is necessary for the legitimate interests of phcrown8 or a third party, such as fraud prevention, platform security, responsible gaming monitoring, and improving our services, provided these interests are not overridden by your rights;
• Consent: Where none of the above bases apply, phcrown8 will seek your explicit, informed, and freely given consent before processing your personal data — for example, for optional marketing communications.

Where phcrown8 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

phcrown8 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytical insights about how our Platform is used. The types of cookies we use include:

• Strictly Necessary Cookies: These are essential for the Platform to function correctly. They enable core features such as keeping you logged in to your phcrown8 account and maintaining session security. These cookies cannot be disabled;
• Performance & Analytics Cookies: These help us understand how members interact with the phcrown8 Platform by collecting anonymized usage data, such as pages visited, time on site, and error reports. This data helps us improve our services;
• Functional Cookies: These remember your preferences, such as your preferred language or region settings, to provide a more personalized experience;
• Marketing Cookies: These are used to deliver relevant promotional content to you based on your interests and browsing behavior on the Platform. Marketing cookies are only active where you have provided your consent.

phcrown8 does not use cookies to collect sensitive personal information or to track your activity outside of the phcrown8 Platform.

phcrown8 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment processors require transaction data to process your deposits and withdrawals securely;
• KYC & Identity Verification Partners: Third-party KYC providers who assist us in verifying your identity and age as required for regulatory compliance;
• Fraud Prevention & Security Services: Specialized providers who help phcrown8 detect, investigate, and prevent fraudulent activity on the Platform;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government agencies where disclosure is required by law or regulatory mandate;
• IT & Cloud Infrastructure Providers: Hosting, database, and cloud service providers who process data on our behalf under strict data processing agreements that prohibit independent use of your data;
• Customer Support Tools: Third-party helpdesk and live chat platforms used to manage member support inquiries, subject to data confidentiality obligations.

In all cases where phcrown8 shares personal data with a third-party processor, we ensure that appropriate contractual safeguards are in place to protect your data in accordance with the Philippine Data Privacy Act.

phcrown8 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law. Our general data retention guidelines are as follows:

After the applicable retention period has expired, phcrown8 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Anonymized data, which can no longer be linked to any individual, may be retained indefinitely for statistical and analytical purposes.

Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the phcrown8 Platform is encrypted using industry-standard Secure Socket Layer / Transport Layer Security protocols;
• Encrypted Data Storage: Sensitive personal data, including financial information and KYC documents, is stored in encrypted format on secured servers;
• Access Controls: Access to personal data within phcrown8 is restricted on a strict need-to-know basis. All staff members with data access undergo background screening and are bound by confidentiality obligations;
• Multi-Factor Authentication: phcrown8 supports and encourages the use of two-factor authentication (2FA) for member accounts to provide an additional layer of login security;
• Regular Security Audits: phcrown8 conducts regular internal and third-party security audits and penetration testing to identify and remediate potential vulnerabilities;
• Incident Response: phcrown8 maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights, phcrown8 will notify the National Privacy Commission and affected members in accordance with the requirements of the Data Privacy Act.

While phcrown8 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your phcrown8 login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phcrown8:

• Right to Be Informed: You have the right to be informed about how phcrown8 collects and uses your personal data — which is the primary purpose of this Privacy Policy;
• Right of Access: You have the right to request a copy of the personal data phcrown8 holds about you and to receive information about how it is being used;
• Right to Rectification: You have the right to request correction of any inaccurate, outdated, or incomplete personal data we hold about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under the AMLA and other applicable laws;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and in certain other circumstances where processing is based on legitimate interests;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another controller where technically feasible;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that phcrown8 has violated your data privacy rights.

In compliance with Philippine gambling regulations, phcrown8 strictly enforces a minimum age requirement of 21 years for all members. Age verification is conducted as part of the registration process and may be requested at any time during your membership.

phcrown8 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If phcrown8 discovers or is informed that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on phcrown8, please contact our support team immediately so that we can investigate and take appropriate action.

phcrown8 may send you promotional communications about our latest games, bonuses, exclusive offers, and platform updates — but only where you have explicitly opted in to receive such communications during registration or through your account settings.

Marketing communications from phcrown8 may be sent via email, SMS to your registered Philippine mobile number, or in-platform notifications. You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email from phcrown8;
• Updating your communication preferences in your phcrown8 account settings;
• Contacting our support team and requesting removal from our marketing list.

Please note that even if you opt out of marketing communications, phcrown8 will continue to send you transactional and service-related communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and security alerts. These communications are not subject to opt-out as they are required to maintain your account.

phcrown8 primarily processes and stores personal data within servers located in the Philippines and in jurisdictions that provide adequate levels of data protection comparable to those required under the Philippine Data Privacy Act.

In some cases, as a result of our use of third-party service providers (such as cloud infrastructure, KYC verification, and fraud prevention services), your personal data may be processed in countries outside the Philippines. When such transfers occur, phcrown8 ensures that appropriate safeguards are in place, including:

• Data processing agreements with all third-party processors that incorporate data protection clauses consistent with the requirements of the Philippine Data Privacy Act;
• Transfer only to jurisdictions that the National Privacy Commission has determined to provide an adequate level of protection, or where other appropriate safeguards apply;
• Binding corporate rules or contractual clauses that require third-party recipients to protect your personal data to a standard equivalent to that required in the Philippines.

By using the phcrown8 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

phcrown8 reserves the right to update, amend, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory guidance from the National Privacy Commission, updates to our business operations, or improvements to our data practices.

When material changes are made to this Privacy Policy, phcrown8 will:

• Update the "Last Updated" date displayed at the top of this page;
• Notify registered members via email or a prominent notice on the phcrown8 Platform prior to the changes taking effect, where required by the Data Privacy Act;
• Where required by law, seek fresh consent from members before processing their data under any new purposes introduced by an amended Policy.

We encourage you to review this Privacy Policy periodically to stay informed of how phcrown8 protects your personal data. Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

phcrown8 has designated a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our DPO directly.

Data Protection Officer — phcrown8

Email: [email protected]

General Support: [email protected]

Response Time: phcrown8 will acknowledge all data privacy inquiries within 5 business days and provide a substantive response within 15 business days, consistent with the requirements of the Data Privacy Act.

If you are not satisfied with phcrown8's response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the relevant supervisory authority for data privacy matters in the Philippines.

For general platform inquiries, please visit our FAQ page or our About Us page for more information.